Basudhadream Care Private Limited (“Company”, “We”, “Our”, “Us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our websites:
These websites are owned and operated by:
Basudhadream Care Private Limited
City Center, Durgapur, Paschim Bardhaman, West Bengal – 713216
Email: basudhadreamcare@gmail.com
Contact: +91 7007931936 / +91 8250735575
By accessing or using our websites, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you use our website, place an order, or contact us, we may collect the following information:
Personal Information
- Full Name
- Phone Number
- Email Address
- Shipping Address
- Billing Address
- Order Details
Payment Information
We collect payment details during checkout. However, online payments are securely processed through Razorpay Payment Gateway. We do not store your card details, CVV, or net banking credentials on our servers.
Automatically Collected Information
- IP Address
- Browser Type
- Device Information
- Cookies and usage data
2. How We Use Your Information
We use the collected information to:
- Process and fulfill your orders
- Deliver products to your shipping address
- Communicate order updates
- Provide customer support
- Improve website performance and user experience
- Prevent fraudulent transactions
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal information.
We may share your information only with:
- Payment Gateway (Razorpay) for secure transaction processing
- Shipping & Delivery Partners for order fulfillment
- Government authorities when required by law
All third-party service providers are obligated to protect your information.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, misuse, alteration, or disclosure.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Cookies Policy
Our website may use cookies to:
- Enhance user experience
- Analyze website traffic
- Store user preferences
You can choose to disable cookies in your browser settings, though some website features may not function properly.
6. Data Retention
We retain your personal information only for as long as necessary:
- To complete orders
- To comply with legal requirements
- For accounting and tax purposes
After this period, data is securely deleted or anonymized.
7. Refund & Return Policy
We follow a standard refund and return process similar to leading e-commerce companies. Detailed terms regarding returns, cancellations, and refunds are provided separately on our website under the Refund & Return Policy page.
Refunds (if applicable) are processed within a reasonable timeframe after approval.
8. Your Rights
Under applicable Indian laws, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your personal information (subject to legal obligations)
- Withdraw consent for marketing communications
For any such requests, contact us at:
📧 basudhadreamcare@gmail.com
9. Children’s Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.”
Users are encouraged to review this page periodically.
11. Contact Us
If you have any questions regarding this Privacy Policy, you may contact us at:
Basudhadream Care Private Limited
City Center, Durgapur, Paschim Bardhaman, West Bengal – 713216
Email: basudhadreamcare@gmail.com
Phone: +91 7007931936 / +91 8250735575 / +91 8016237471